Get in Touch With Us
This page explains how to contact the Non Gamstop Casino editorial team, what we can help with, and what we cannot. We are an independent research and comparison site, not a casino. That distinction matters most if you have a problem with an account, because we cannot see or change anything held by an operator.
Who you are contacting
Non Gamstop Casino publishes research-based guides and reviews about casinos not on GamStop for readers in the UK. Content is maintained by our editorial team, with Harvey Hartwell as the named author. We do not run any casino, hold player funds or process payments.
Some operators we cover are commercial partners. We may earn a commission if you sign up through a link on this site. Commission does not decide rankings, and it does not affect how we respond to your message.
Best reasons to write to us
- Corrections. If a bonus, payment method, limit or licence detail on one of our pages looks out of date, tell us. Please include the page, the statement and, ideally, where you saw different information. Casino terms change often, so reader reports help.
- Questions about our reviews. If you want to know how we reached a rating or why a casino is placed where it is, ask. Our ratings are editorial assessments, not customer-review scores.
- Feedback and topic suggestions. Tell us what you could not find, for example a clearer explanation of wagering requirements or withdrawal checks.
- Partnership or editorial enquiries. Introduce your organisation and what you have in mind. Please note that paying for a listing does not buy a higher position.
- Concerns about gambling. If you are worried about your own play or someone else's, say so and we will point you to independent support.
What to include in your message
- A short subject line saying whether it is a correction, question, feedback or partnership enquiry.
- The page address or title you are referring to.
- The exact detail you are querying, with the date you saw it if you can.
- Any evidence, such as a screenshot of the casino's own terms.
- Do not send passwords, full card numbers or identity documents. We will never need them.
Use the contact details shown on this site's footer or contact form, where one is provided. We do not publish a phone line on this page, and we will not ask you to pay to receive a reply.
What to expect after you get in touch
A member of the editorial team reads each message. We do not promise a fixed response time, but we aim to reply to genuine queries. Where you report a factual error, we check it against the casino's current published terms and our fact-check record. If it is confirmed, we update the page and note the fact-check date. If we cannot verify a claim either way, we will say so rather than guess.
Problems with a casino account: we cannot resolve them
We cannot reverse a decision, release a withdrawal or negotiate with an operator for you. If you have a dispute, the sensible order is:
- Contact the casino's own customer support in writing, so there is a record.
- Read the terms that apply, particularly bonus wagering rules, maximum bet limits, cashout caps and identity verification requirements.
- Use the casino's formal complaints procedure if support does not resolve it, and keep copies of every message.
- Check which licence the operator holds and whether it names an independent dispute body. Overseas licences generally do not give the same routes as a UK Gambling Commission licence, and casinos outside GamStop are not covered by the UK regulator's protections.
Our guide to trusted non GamStop casinos for UK readers explains what to check before you sign up, including licensing, payments and withdrawal terms. It is worth reading before you deposit, since there may be limited recourse afterwards.
Casinos we cover
Our current selection includes Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. Please contact the operator directly for anything about your account with them. If you think our description of any of them is wrong, contact us with the details and we will review it.
Support if gambling is causing you harm
You must be 18 or over to gamble. If gambling is affecting your finances, relationships or wellbeing, free and confidential help is available in the UK. GamCare runs the National Gambling Helpline and online chat. Check the GamCare website for current contact details. If you have registered with GAMSTOP, choosing a site outside that scheme can undo the protection you set up. Consider deposit and loss limits, blocking software or speaking to a support service first.
Gambling should never be treated as a way to earn money or fix debt, and no casino is completely safe or guarantees withdrawals or winnings.
Privacy
We use the details you send only to answer your message and, where relevant, to correct our content. Please share only what is needed for us to help.